Here are the answers to many questions our customers have asked before, during, and after their shopping sessions at TheMusicBarn.com. We hope this helps, and if you have any suggestions - Please email them to us by clicking here. Thanks!
- How do I order online?: From our home page do a search or click on "Browse Our Catalog" to see all items available. Once you find what you are looking for, click on "add to basket" and then "Checkout". Fill out the information and click "Place Order" You will be notified by email if your order was received and processed successfully. You will also be sent an order number.
- What are your shipping and handling charges?: Our prices include all postage, handling and taxes. Orders are shipped direct from our warehouse within 24 hours from when we receive your order. All orders are shipped by small packet or surface parcel post. Please allow 5 to 10 days for delivery within Canada and 6 to 12 days within the U.S. We offer air mail service (4 to 10 days) in the U.S. for an additional charge of $3.50.
- Do you ship internationally? (outside of Canada and U.S.A): No, sorry.
- Is my credit card safe with you? When you order online you are on our secure server. Any information you provide will be transmitted safely.
- Can I order some other way besides online? You can also order by phone, toll free at 1-800-984-0047 or by mail or fax. Please see our contact information. Click here to recieve a free catalog. We are currently not set up to take orders by phone. Sorry for the inconvenience.
- How do I know if I am ordering a cassette or compact disc, VHS video or DVD?: When you go to view an item it will usually say under "format". If it is a CD, the prefix of the catalog number will usually end in "CD".
- What is your return policy?: If, for any reason, you are less than completely satisfied with a Music Barn catalog item, simply return it along with a note explaining the problem, and we will gladly exchange it or refund the full purchase price, whichever you prefer. Please see The Music Barn Guarantee
- What payment methods do you accept? VISA, Master Card, American Express, personal check or money order. Please do not send cash.
- Do you accept C.O.D. (cash on delivery) orders? No. Payment must be made with order. (Retirement homes can be invoiced)
- Is The Music Barn a "club"? No. Order what you want, when you want. There is no minimum order. Nothing will ever be sent to you without your permission.
- How long has The Music Barn been in business? The Music Barn has been specializing in hard to find country and popular music since 1985.
- Do you take special orders for items that don't appear in your catalog? No, sorry.
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